Shop Management

Are your emails not being delivered to customers? Is your Bluepark Admin Panel displaying an Attention message saying “WARNING: We have detected that you are sending email from the ### domain with an incorrect SPF record.”?

Follow our guide to resolve this simple issue on your Bluepark site.

Our guide will help you integrate a variety of different live chat options, from free to paid ones, depending on your business' needs.

No matter how good your product description is or how detailed your product photos are, you will always have some customers who wish to return goods they have ordered from you. Find out how to process your returns and refunds correctly.

One statistic that may surprise you is 54% of shoppers think about returning an item before they've even completed a purchase. With this figure in mind, find out how to make sure you are doing everything you can to reduce the rate of returns on your online shop.

A question we get asked often is why have I exceeded my web storage limit and what on earth does it mean? Never fear, we've answered all of your webspace questions below and have also included some handy tips to help maintain your usage in the future.

One very important section of the Bluepark CMS that people often miss is the Unfinished Orders area. This section is exactly what it says, in here you will see orders that are currently in progress, i.e. not yet completed. In the Bluepark system a completed order means that the customer has reached the very last checkout page which thanks the customer for their order. Find out why it's important to keep a close eye on this area and not just ignored.

Black Friday is the busiest online shopping day of the year in the UK and it is crucial that you are ready to ship out all of those extra orders. Not only that, but you need to make sure your customers can place their orders as quickly as possible without having to search around for vital information or emailing you to find out what they need to know. To help you get your site ready for the Christmas rush, we've put together seven tips to implement either in-house or on your website, so you can focus on other things like marketing and customer service during the festive period.