Orders

Monitor and Process Your Orders

Every order placed on the site can be accessed via the Orders section. With several pages of order data, the Search tool will allow you to easily locate specific orders by entering either partial or full names, email addresses, order or despatch numbers, product SKUs or titles.

Orders are listed in descending order with the most recently placed order at the top. They are also divided between Pending, Completed and Cancelled statuses, Pending being displayed first. Pending orders containing only products with no stock available are clearly marked as such with a small "N" inside the icon. A similar "P" icon is displayed for orders containing only preordered products, i.e. products which have not yet reached their Release Date.

The most common means of processing orders is to click on an individual order number and use the Order Processor. However, should you wish to ship a number of orders together, you can do so by selecting them and processing them at once. The option to send email updates to customers is available, along with the option to collect any outstanding payments (for orders where the initial payment was deferred).

The order table includes information regarding the date and time the order was submitted, the total order value and the number of items ordered. The customer account can be edited in a new window by clicking on the customer's name.

It is also possible to export a CSV file including the complete data for every order. If you filter the order list in any way, only the filtered results will be included in the CSV export. You may either export both orders and items, with each item on an individual line, or orders only.